Terms & Conditions

L’ORIENTALE FRAGRANCES – TERMS & CONDITIONS
Trade License No.: 762971 – Dubai, United Arab Emirates

Welcome to www.lorientalefragrances.com (the “Website”). The Website is owned and operated by L’Orientale Fragrances (“L’Orientale”, “we”, “us”, “our”).

By accessing, browsing, or purchasing from this Website, you agree to be bound by these Terms and Conditions, as well as our Privacy Policy, Cookie Policy, Shipping Policy, Returns & Refunds Policy, Payment Policy, Consumer Health Data Privacy Statement, and Accessibility Statement (collectively, the “Agreement”). If you do not agree, please do not use the Website.

1. Eligibility & Use of the Website

To purchase goods from this Website, you must:

• Be at least 18 years old (or the age of legal majority in your jurisdiction).
• Be legally capable of entering into a binding contract.
• Provide true, accurate, and current information when creating an account or placing an order.

You agree not to impersonate any person or entity or use a false name or unauthorised payment method.

2. Account Registration & Security

You may create an account to enjoy a smoother shopping experience. You are responsible for maintaining the confidentiality of your login details and for all activities that occur under your account.

If you suspect any unauthorised use of your account, please contact us immediately at info@lorientalefragrances.com.

3. Product Information & Availability

We aim to ensure that all descriptions, images, and prices of products on our Website are accurate. However:

• Colours may vary depending on your screen.
• Product availability is not guaranteed and may change without notice.
• We reserve the right to modify, discontinue, or update products at any time.

We do not warrant that the Website content is error-free, complete, or current at all times.

4. Prices, Taxes & Duties

All prices displayed on the Website are shown in the applicable currency for your region (where available) and may include or exclude VAT depending on local requirements.

• Shipping fees, duties, and taxes (where applicable) will be shown at checkout or may be collected by customs in your country.
• For international orders, you may be responsible for import duties, taxes, and customs fees as per your local regulations.

We reserve the right to change prices at any time. The price charged will be the one in effect at the time you place your order.

5. Orders & Order Acceptance

Placing a product in your cart does not constitute a binding order. Your order is an offer to purchase products from us.

After you place an order, you will receive:

1. Order confirmation email– acknowledging that we have received your order.
2. Shipping confirmation email– once your order has been dispatched, including tracking details where applicable.

Your order is considered accepted, and a contract is formed between you and L’Orientale Fragrances, only when we dispatch the products.

We may decline or cancel an order, including but not limited to:

• Product unavailability
• Payment issues or failure of payment authorisation
• Suspicion of fraud or unauthorised activity
• Errors in pricing or product descriptions

If we cancel your order after payment has been processed, we will issue a refund for the relevant amount.

6. Payment

Payment must be made using one of the methods available at checkout (as detailed in our Payment Policy). By providing payment details, you confirm that:

• You are authorised to use the selected payment method.
• The information you provide is accurate and complete.

All credit/debit cardholders are subject to validation checks and authorisation by their card issuer. If the issuer refuses payment, we are not liable for the non-delivery of your order.

7. Shipping & Delivery

Shipping methods, delivery times, and charges are detailed in our Shipping Policy.

• Delivery times are estimated and may be affected by customs clearance, local holidays, or unforeseen delays.
• Risk of loss passes to you upon delivery to the address you provide.
• We are not liable for delays caused by third-party carriers, customs, or circumstances beyond our reasonable control.

8. Returns, Exchanges & Refunds

Our Returns & Refunds Policy forms part of these Terms.

• Only unopened, unused products in original packaging may be eligible for return, subject to conditions stated in the Returns & Refunds Policy.
• Opened or used perfumes and beauty products are generally non-returnable for hygiene reasons, except in cases of damage or defect as per our policy.

Please refer to the Returns & Refunds section on our Website for full details.

9. Intellectual Property

All content on the Website, including but not limited to text, images, graphics, logos, icons, videos, and design (“Content”), is the property of L’Orientale Fragrances or its licensors and is protected by applicable copyright, trademark, and other intellectual property laws.

You may not reproduce, distribute, modify, or use any Content for commercial purposes without our prior written consent.

10. User Content, Reviews & Submissions

If you submit reviews, comments, photos, or other content (“User Content”), you grant L’Orientale Fragrances a non-exclusive, royalty-free, worldwide licence to use, reproduce, edit, and display that content in connection with our business (e.g., on our Website, social media, or marketing).

You agree that your User Content will not be unlawful, offensive, defamatory, or infringe any third-party rights.

11. Prohibited Use

You agree not to:

• Use the Website for any unlawful purpose.
• Attempt to gain unauthorised access to our systems.
• Use bots, scrapers, or automated tools to access the Website.
• Upload or transmit any malicious code.

We reserve the right to restrict or terminate your access to the Website if we suspect misuse.

12. Limitation of Liability

To the maximum extent permitted by applicable law:

• L’Orientale Fragrances is not liable for indirect, incidental, special, or consequential damages arising out of or in connection with your use of the Website or products purchased.
• Our total aggregate liability in respect of any claim arising out of or related to your purchase shall not exceed the total amount paid for the relevant order.

Nothing in these Terms limits or excludes liability where such limitation is prohibited by law.

13. Indemnity

You agree to indemnify and hold L’Orientale Fragrances harmless from any claims, damages, losses, liabilities, and expenses (including legal fees) arising out of:

• Your breach of these Terms;
• Your misuse of the Website;
• Your violation of any law or third-party rights.

14. Governing Law & Jurisdiction

These Terms and any disputes arising from your use of the Website or purchase of products are governed by the laws of the United Arab Emirates.

You agree that the courts of Dubai, UAE, shall have exclusive jurisdiction over any dispute or claim (except where local consumer laws in your country provide you with mandatory rights).

15. Changes to These Terms

We may update these Terms from time to time. Any changes will be posted on the Website with an updated “Last Updated” date. Your continued use of the Website following such changes constitutes your acceptance of the revised Terms.

16. Contact Us

For any questions regarding these Terms, please contact:

L’Orientale Fragrances
Email: info@lorientalefragrances.com
Phone: 00971 4 226 6019
Website: https://lorientalefragrances.com
Trade License No.: 762971 – Dubai, UAE