Refund and Returns Policy

At L’Orientale Fragrances, your satisfaction is our priority. If you are not completely happy with your purchase, we are pleased to assist you with returns or exchanges that fall within our policy guidelines.

For any questions or support, please contact us at:
info@lorientalefragrances.com
0097142266019

Please review the return requirements below carefully. If you simply wish to start a return, you may skip to the “How to Make a Return” section.

Our Return Policy

Return Window

We accept return or exchange requests within 14 calendar days from the date you receive your order.
Any request submitted after 14 days will not be eligible.

Condition of Items

Only products that meet the following criteria may be returned:

• Unopened, unused, and in original packaging
• Packaging must not be tampered with, unsealed, sprayed, or damaged
• All accessories, samples, and promotional items received with the order must also be returned

Please note:
If returning a full order, any included samples or complimentary items must be returned. Missing samples may result in a deduction from the refund amount.

Non-Refundable Items

The following items cannot be returned or refunded:

• Opened or used fragrances
• Sale items
• Personalized, engraved, or special-order items
• Items purchased outside the com
• Items damaged due to improper customer handling

Damaged or Defective Goods

If your item arrives damaged, leaking, or defective, please contact us within 7 days of delivery.

We will ask for photos and details to assess the issue. Based on our evaluation and stock availability, we will provide:

• A replacement, or
• A refund

Refund Method

Refunds will be issued only to the original payment method and account used to place the order.

Shipping fees, customs duties, and return shipping costs are non-refundable, unless the item received was damaged or incorrect.

Responsibility for Returns

Returned packages in transit remain the customer’s responsibility until they reach our warehouse.
L’Orientale Fragrances is not liable for returned parcels that are lost, stolen, or mishandled before arrival.

Customs, Taxes & Duties

We do not charge customs duties, import taxes, or government fees at checkout.

Any such charges are imposed by your country’s customs authorities and must be paid directly by you.
If you refuse to pay customs fees:

• Your shipment may be returned to us
• No refund will be provided

How to Make Your Return

Please ensure you have read the Return Policy above before submitting your request.

Step 1 — Contact Us

Email us at info@lorientalefragrances.com with the following:

• Full name
• Order number
• Photos of the product and packaging
• Reason for return

Once our team confirms that the product is unopened and unused, we will provide the next steps.

Step 2 — Prepare Your Package

Repack the item securely in its:

• Original packaging
• Outer delivery box
• Protective materials to prevent damage

Step 3 — Send the Return

Ship the parcel using the return instructions provided by our team.

Please include:

• A copy of the shipping invoice
• The complete set of items received (including samples if applicable)

Step 4 — Refund Processing

Once the returned item arrives at our warehouse and passes Quality Control inspection:

• Your refund will be issued to the original payment method
• Please allow 4–8 business days for the refund to appear in your account

Need Assistance?

Our customer support team is here to help:
info@lorientalefragrances.com
00971 4 226 6019