Privacy Policy

L’ORIENTALE FRAGRANCES – PRIVACY POLICY
Trade License No.: 762971 – Dubai, United Arab Emirates

We value your trust and are committed to protecting your personal data. This Privacy Policy explains how L’Orientale Fragrances (“we”, “us”, “our”) collects, uses, shares, and protects your personal information when you visit www.lorientalefragrances.com or interact with us.

By using our Website, you consent to this Privacy Policy.

1. Personal Data We Collect

We may collect the following types of information:

• Identification & Contact Information: name, email address, phone number, billing and shipping address.
• Order & Transaction Information: products purchased, order history, payment method (tokenised; we do not store full card details).
• Account Information: login details, saved addresses, wishlist, preferences.
• Technical Data: IP address, browser type, device type, pages visited, time spent, and referral source.
• Communication Data: emails, messages, feedback, reviews, complaints.
• Marketing Preferences: newsletter subscription status, campaign engagement.
• Optional Health-Related Information: any product reactions, sensitivities, or allergies you voluntarily share with us (see Consumer Health Data Statement).

2. How We Collect Your Data

We collect data when you:

• Browse our Website
• Create or update an account
• Place an order or attempt to do so
• Subscribe to our newsletter or marketing communications
• Contact us via email, contact forms, or social media
• Post reviews or comments
• Participate in surveys, competitions, or promotions

We may also receive aggregated or anonymised data from analytics and marketing partners.

3. How We Use Your Data

We use your personal data to:

• Process and fulfil your orders
• Manage your customer account
• Communicate with you regarding orders, support, and updates
• Send you marketing communications where permitted or with your consent
• Improve our products, services, and Website content
• Personalise your shopping experience
• Detect and prevent fraud or misuse
• Comply with legal, regulatory, and tax obligations

Where required by law, we will obtain your consent before using your data for specific purposes (e.g., certain marketing activities).

4. Legal Bases for Processing

Depending on your jurisdiction, we may rely on one or more of the following legal bases:

• Contractual necessity– to fulfil your order and provide services you request.
• Legitimate interests– to operate, improve, and protect our business and services.
• Legal obligations– to comply with applicable law and regulatory requirements.
• Consent– where you have specifically agreed to certain uses (e.g., newsletter subscription).

5. How We Share Your Data

We may share your personal data with:

• Service providers: payment processors, logistics and courier partners, IT and hosting providers, email and marketing platforms, analytics providers.
• Professional advisers: legal, financial, compliance, and consulting partners.
• Authorities or regulators: where required by law, in response to legal requests or for compliance.

We do not sell your personal data.

6. International Transfers

Your data may be processed in countries outside your own, including the UAE and other regions where our service providers are located.

We take reasonable steps to ensure that appropriate safeguards are in place to protect your data in line with applicable laws.

7. Data Retention

We keep your personal data only for as long as reasonably necessary to:

• Fulfil orders and provide services
• Meet legal, tax, and accounting requirements
• Resolve disputes and enforce our agreements

Retention periods may differ by data type and legal obligations.

8. Your Rights

Depending on your jurisdiction, you may have the right to:

• Request access to the personal data we hold about you
• Request correction of inaccurate or incomplete data
• Request deletion of your data (subject to legal and contractual limitations)
• Object to certain types of processing, including direct marketing
• Withdraw consent where processing is based on consent
• Request restriction of processing or data portability in certain cases

To exercise these rights, please contact us at info@lorientalefragrances.com.

9. Marketing Communications

If you subscribe to our newsletter or opt in to marketing:

• We may send you information about products, offers, events, and news related to L’Orientale Fragrances.
• You can unsubscribe at any time using the link in our emails or by contacting us.

10. Data Security

We take appropriate technical and organisational measures to protect your personal data against:

• Unauthorised access
• Loss or misuse
• Alteration or destruction

No system is completely secure. You are responsible for keeping your password and account details confidential.

11. Third-Party Links

Our Website may contain links to third-party websites or services. We are not responsible for their privacy practices. Please review their policies separately.

12. Children

Our Website is not directed at children under the age of 16 (or the relevant age of consent in your jurisdiction). We do not knowingly collect data from children without appropriate consent where required.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on the Website with an updated “Last Updated” date. Your continued use of the Website constitutes your acceptance of the updated policy.

14. Contact Us

For questions, privacy requests, or concerns about this Privacy Policy, please contact:

L’Orientale Fragrances
Email: info@lorientalefragrances.com
Phone: +971 4 226 6019
Website: https://lorientalefragrances.com
Trade License No.: 762971 – Dubai, UAE